Lead Intake & Routing
From inbox to process: status, owner, follow-ups, and KPIs – so good inquiries don't get stuck.
Related Articles
Models and templates to copy – for routing, status, and follow-ups.
Highlights
Lead Intake Form: 7 Fields That Really Help (Law Firm)
A practical minimal form for law firms: 7 fields that enable routing, follow-ups, and KPIs – without deterring clients.
Status Model in Law Firm Intake: 2 Variants + SLAs (Copy/Paste)
Two practical status models for law firm intake – including owner/SLA logic, follow-up triggers, and copy/paste table.
Conflict Check/New Retainer: Minimal Process That Doesn't Block Intake
A minimal process for conflict check in intake: when to check, what data is enough, and how to build the flow so nothing blocks.
Data Quality in Intake: Validation, Dedup, Edge Cases (Law Firm)
Pragmatic rules for intake data: Validation at the source, duplicate logic, and edge cases that otherwise destroy routing/follow-ups – including rule set to copy.
All Articles
Lead Intake Form for Law Firms: The 5 Essential Fields
Why fewer fields mean more conversions—and which 5 required fields no law firm intake form should miss.
Intake Routing in Law Firms: Status Model, Follow-ups, KPIs
A practical model to prevent inquiries from disappearing in the inbox: status, owner, follow-ups, and metrics.
Follow-up Playbook for Intake: 24h/48h/5 Days (incl. Templates)
A pragmatic follow-up system for law firms: 3 timepoints, text templates, stop rules, and KPIs – so inquiries don't get lost.
Audit Your Lead Intake: Find Bottlenecks in 30 Minutes
A quick self-check for law firms: Where are you losing inquiries, time, and quality? With concrete checklist.
Lead Intake Form for Law Firms: The 5 Most Important Fields
Why fewer fields mean more conversions – and which 5 required fields should be in every law firm intake form.
Routing Rules vs. AI Screening in Intake: Decision Guide (Without Tool Chaos)
When a rule set is enough and when AI in intake really makes sense – with decision matrix, risks, and minimal starter setup.
Download
Intake checklist – data set, prioritization, routing, follow-ups.
Lead Intake Checklist
All key points for a clean intake process: data records, prioritization, routing, follow-ups, and KPIs.