“Where is my shipment?” binds dispatch.
Customers ask for the status by phone and email all day. Every answer means someone leaves dispatch, looks it up and replies, time that the road already takes.
InterruptionsThe trucks roll —
the status calls pile up in the office.
On the road it runs. In the office, orders are retyped from email, phone and portal, customers keep asking where their shipment is, and proof-of-delivery and customs papers get collected by hand when a claim or an invoice comes up. Every status call pulls dispatch out of its work. We close the gap between an incoming order and a closed, documented shipment: orders land in dispatch without retyping, customers see the status themselves, proof and documents file themselves to the shipment. Self-hosted in the EU/Germany, GDPR-compliant.
Where time is lost
Three places dispatch and time slip away.
Proof and papers, collected by hand.
Proof-of-delivery, freight papers, customs documents end up scattered. When a claim or an invoice comes up, someone searches several places for the one document.
Scattered docsOrder intake over many channels, retyped.
Orders arrive by email, phone, portal and EDI, and are entered into dispatch by hand. Every retype costs time and adds a chance to get it wrong.
Media breakWhat changes
From order to closed shipment, without the gap.
Order intake → dispatch, no retyping.
An order from email, portal or EDI is recognised, structured and handed to dispatch with the right data, instead of being keyed in by hand.
- All channels into one intake
- No retyping into dispatch
- Fewer entry errors
A status the customer sees themselves.
The shipment status is available to the customer without a phone call, so dispatch is no longer pulled out of its work for every enquiry.
- Self-service shipment status
- Fewer status calls
- Dispatch stays focused
Proof files itself to the shipment.
Proof-of-delivery, documents and customs papers are captured and filed to the shipment automatically, ready the moment an invoice, audit or claim needs them.
- POD + documents auto-filed
- Ready for billing & audit
- Audit log per shipment
Key numbers
3wkto the first automation live
1intake instead of many channels
100%shipments with status & proof
−50%status calls into dispatch
Questions
Common questions
01Do we have to switch our TMS / dispatch system?
No. We build on the dispatch and TMS you already use. The value is in the clean order intake, the self-service status and the document flow around it, not in replacing your core system.
02Does this work for national and international freight, incl. customs?
Yes. Orders and proof from national and international shipments run into one path; customs documents are filed to the shipment like any other proof.
03How fast do we see something?
With the live pilot, one concrete process is live as a running, monitored automation in about three weeks. We start with the one that interrupts dispatch the most today.
04What does it cost?
We start with the live pilot: one concrete process runs live at your company, € 1,500 one-time, fully credited towards a follow-up project. You see the value before deciding on any expansion. Larger implementations from € 6,900 fixed price.
05Does the data stay in the EU?
Yes. Self-hosted in the EU/Germany, GDPR-compliant, DPA under Art. 28, no vendor lock-in.
Next step
Which process interrupts
dispatch the most today?
Two sentences are enough — where orders, status calls or proof-of-delivery get stuck today. We come back within 24 hours with a concrete first step.