Requests over many channels, sorted by hand.
Tenants and owners write by phone, email and portal. Someone has to read each request, judge it and route it to the right contact, often hours later, often forgotten in between.
Media breakRequests come in all day —
the service hangs on individuals.
Tenants ask, owners want clarity, tradespeople need to be dispatched and chased. As a real-estate manager you don't fail at the work, you fail at the coordination around it: who handles which request, is the job done, does the owner know. On top of that sits invoice intake: every tradesperson and utility invoice needs capturing, matching to the right property and posting. We close the gap between an incoming request and a finished, documented case, and between an incoming document and a posting-ready invoice. Self-hosted in the EU/Germany, GDPR-compliant.
Where time is lost
Three places service and time slip away.
Tradespeople dispatched, then who follows up?
An order goes out, but who tracks whether and when it's done? The owner asks for an update, and the answer has to be chased across calls, emails and notes.
Person-dependentThe owner's status, assembled by hand.
Statements, resolutions, open cases: when an owner asks, someone collects the answer from several places. The more transparent you promise to be, the more manual upkeep it costs.
Invisible upkeepWhat changes
From request to finished case, without the gap.
Request → the right contact, automatically.
An incoming request from phone note, email or portal is recognised, classified and routed to the responsible contact. Tenant and owner get an instant acknowledgement.
- All channels into one intake
- Auto-routing to the right contact
- Instant acknowledgement
Tradesperson jobs that chase themselves.
An order is created, the appointment and status are tracked, reminders and escalation run on their own, and what's done is logged, not held in someone's head.
- Job status end-to-end
- Auto reminder + escalation
- Audit log per case
Owners see the status, without asking.
Cases, documents and resolutions stay current automatically, so an owner enquiry is answered from one place instead of a manual search.
- Owner status always current
- No manual collecting
- Built on the tools you use
Invoice intake: from inbox to posting-ready.
A monitored intake mailbox accepts e-invoices (XML), hybrid PDFs and scans, reads them out, matches supplier and property, flags anything uncertain, and hands over a clean posting batch to your existing system. Your team only reviews the flagged cases.
- E-invoice, PDF and scan in one intake
- Property and cost-centre matching with review flags
- Posting-ready handover to your existing software
Key numbers
3wkto the first automation live
1intake instead of many channels
100%cases with status & owner
−50%manual coordination
Questions
Common questions
01Do we have to switch our management software?
No. We build on the management software you already use (Domus, iX-Haus, etc.). The value is in the clean intake and the coordination around it, not in replacing your core system.
02Does this work for both WEG and rental management?
Yes. Condominium (WEG) and rental management both run into one intake path, classified and routed to the right contact automatically.
03How fast do we see something?
With the live pilot, one concrete process is live as a running, monitored automation in about three weeks. We start where the most time is lost today.
04What does it cost?
We start with the live pilot: one concrete process runs live at your company, from € 1,500 one-time, fully credited towards a follow-up project. You see the value before deciding on any expansion. Larger implementations from € 6,900 fixed price.
05Does the data stay in the EU?
Yes. Self-hosted in the EU/Germany, GDPR-compliant, DPA under Art. 28, no vendor lock-in.
06Our software only displays e-invoices — it doesn't post them. Can you help?
That gap is exactly what we build for: most property-management systems show an incoming XML invoice but leave reading, matching and posting to a human. Our route takes the invoice from the mailbox to a posting-ready, property-matched record in the system you already use — and we operate that route for you, adapting it when formats or portals change.
07What does invoice intake cost as an ongoing service?
Set-up of the full route is a fixed price from € 6,900, operations start at € 900 per month depending on invoice volume — typically a fraction of the working time the manual process consumes. The entry point is a pilot on your real invoices from € 1,500, fully credited.
Next step
Which process costs you
the most time right now?
Two sentences are enough — where tenant requests, tradesperson jobs or owner enquiries get stuck today. We come back within 24 hours with a concrete first step.